cea365 Privacy Policy
Your personal information is very important to us. Learn how cea365 collects, uses, and protects your information in this policy.
Introduction and Applicability
cea365 (hereinafter referred to as "we", "our", or "the platform") operates a premium online betting and casino service for users in Bangladesh. This Privacy Policy governs how we collect, process, store, and protect the information of all users who register or visit our website cea365.cam.
By using our platform, you consent to the terms of this Privacy Policy. This policy should be read together with our Terms and Conditions. We may update this policy from time to time — so we encourage you to review this page regularly.
Table of Contents
- 1. What Information We Collect
- 2. How We Collect Information
- 3. Purpose of Using Information
- 4. Sharing and Disclosure of Information
- 5. Data Security Measures
- 6. Data Retention Period
- 7. Cookies and Tracking
- 8. Your Rights
- 9. Protection of Minors
- 10. Payment Data Protection
- 11. Changes to This Policy
- 12. Contact Us
1 What Information We Collect
When registering on the cea365 platform and using our services, we may collect the following types of information:
Personal Identity Information
- Full name (in Bengali or English)
- Date of birth and age verification details
- National ID card or passport number (for KYC verification)
- Username and password (encrypted)
Contact Information
- Mobile number (for bKash / Nagad / Rocket verification)
- Email address
- Residential address (where applicable)
Financial Information
- Mobile wallet account numbers (bKash, Nagad, Rocket, Upay)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
Activity-Related Information
- Gaming history and betting patterns
- Login time, date, and device information
- IP address and geographic location
- Browser type and operating system
2 How We Collect Information
We collect information in the following ways:
- Registration Form: When you create an account on cea365, the information you provide is stored.
- Identity Verification (KYC): Information is collected from documents you submit during account verification.
- Transaction Processing: During deposits and withdrawals, information is automatically collected from the payment gateway.
- Automatic Tracking: Browsing information is collected through cookies, log files, and similar technologies.
- Customer Service Communications: Information provided during live chat or email contact may be recorded.
- Third Parties: Relevant information may be collected from fraud prevention and identity verification agencies.
3 Purpose of Using Information
cea365 uses collected information for the following legitimate purposes:
Service Delivery and Operations
- Account creation and management
- Transaction processing and verification
- Providing gaming and betting services
- Technical support
Security and Compliance
- Fraud detection and prevention
- Age verification (confirming 21+)
- Anti-money laundering (AML) processes
- Preventing unauthorized account access
Communications and Notifications
- Sending transaction confirmation messages
- Important account notifications
- Informing you of policy changes
- Relevant promotional information (where consent is given)
Service Improvement
- Analyzing and improving user experience
- Technical improvements to the platform
- Responsible gaming monitoring
- Statistics and research (anonymized)
4 Sharing and Disclosure of Information
cea365 may share information with third parties in limited and controlled circumstances. These circumstances are described in detail below:
With Service Partners
We work with trusted partner organizations for payment processing (bKash, Nagad, Rocket, Upay, bank transfers), identity verification, fraud prevention, and technology infrastructure management. These partners may only use the information for the specified purpose and operate under strict confidentiality agreements.
For Legal Obligations
We may be required to provide information in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities. In such cases, we will only provide the information that is legally required.
In the Event of a Business Transfer
If cea365 is merged, acquired, or restructured, user information may be transferred to the new ownership. However, the protections of this Privacy Policy will continue to apply.
5 Data Security Measures
cea365 uses industry-standard technologies and practices to ensure the highest level of protection for your information:
🔐 Encryption
SSL/TLS encryption is used for all data transmissions. Passwords and sensitive information are protected with strong hashing algorithms.
🛡️ Access Control
Only authorized personnel can access user information. All access is logged and regularly audited.
🖥️ Server Security
Our servers are protected through firewalls, intrusion detection systems, and regular security testing.
Please note: Transmitting information over the internet is not entirely risk-free. However, we make every effort to keep your information secure. You are also responsible for keeping your password confidential and ensuring the security of your account.
6 Data Retention Period
cea365 retains information only for as long as necessary. Information is kept in accordance with the following policies:
- Active Accounts: Information is retained for as long as the account is active and for as long as necessary to meet legal obligations thereafter.
- Financial Transaction Records: Transaction information is retained for a defined period in accordance with financial regulatory requirements.
- KYC Documents: Identity verification documents are retained as required for regulatory compliance.
- Closed Accounts: After an account is closed, information may be retained for a set period for legal, tax, and compliance-related reasons.
- Marketing Preferences: If you withdraw your consent, information related to promotional communications will be deleted promptly.
7 Cookies and Tracking Technologies
Our website cea365.cam uses various types of cookies and similar technologies. These are used to improve your browsing experience and ensure the proper functioning of the platform.
Essential Cookies
These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, security verification, and language preference storage. Disabling these cookies will prevent the site from working properly.
Functional Cookies
These cookies help remember your preferences and settings, such as your favorite game categories or display preferences. They are used to create a personalized experience.
Analytical Cookies
We use analytics tools to collect anonymous statistics. This information helps us improve our platform. These cookies do not directly identify you.
Cookie Controls
You can manage cookies through your browser settings. Please note, however, that disabling essential cookies may limit some functionality of the site.
8 Your Rights
As a user of the cea365 platform, you have the following rights regarding your own information:
Right to Access
You have the right to know what information we hold about you. Through a written request, you may ask for details of your stored information.
Right to Correction
If any of your information is incorrect or has changed, you can let us know. We will make the necessary corrections promptly.
Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted, such as when there is a dispute about the accuracy of the information.
Right to Withdraw Consent
Where we process information based on your consent, you may withdraw that consent at any time. This applies in particular to marketing communications.
Right to Lodge a Complaint
If you have any concerns about our data processing, you may contact our privacy team directly.
To exercise these rights, contact us by email: [email protected]
9 Protection of Minors
We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory during the registration process. If we become aware that a minor has registered, we will:
- That account will be closed immediately.
- Any collected data will be securely deleted.
- Any transactions will be cancelled and refunded.
- The relevant authorities will be notified if necessary.
If a parent or guardian suspects their child is using our platform, please contact us immediately at [email protected].
10 Protection of Payment Information
cea365 pays special attention to protecting financial information. We process transactions via bKash, Nagad, Rocket, Upay, and bank transfer. To keep your financial information secure across each of these methods, we take the following steps:
- All payment transmissions are completed through end-to-end encryption.
- Mobile wallet PINs or bank passwords are never stored on our servers.
- Card information (where applicable) is processed in accordance with PCI DSS standards.
- A separate verification code is used for each transaction.
- Suspicious transactions are automatically flagged for review.
- The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000.
If you notice any unauthorised transaction or suspicious activity, please inform us immediately via live chat or at [email protected].
11 Changes to the Policy
cea365 reserves the right to update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:
- A notice will be displayed on the website.
- An introductory message will be sent to your registered email address.
- The "Last Updated" date at the top of the page will be changed.
Continued use of cea365 after any changes will be taken to mean that you agree to the updated policy. We recommend reviewing this page regularly.
12 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:
Privacy & Support Team
Live Chat: 24/7 support in Bengali
Email: [email protected]
Our team is always ready to help with data correction, deletion requests, or any privacy-related matter.
This privacy policy is consistent with cea365's Terms and Conditions and Responsible Gaming Policy.